Cross Country Terms and Conditions of Carriage

Check-in

Intending Passengers are expected to arrive at least 30 minutes before the estimated time of departure. We recommend that you honor this deadline to ensure on time departure. We will not be liable to you for any loss or expense whatsoever resulting from your failure to comply fully with this. Should there be a next available vehicle to convey passengers, a fee of five hundred (500) Naira will be applicable for a reschedule due to lateness. The seat originally booked is not guaranteed in this case as it is subject to availability.

Luggage Allowance

Passengers are entitled to a minimum of 10kg medium sized luggage per ticket for comfort and safety purposes. Please note that luggage’s above the minimum allowed will attract an additional fee of N100 by per kilo gram. Passengers are advised to monitor their luggage till their final destination. Electronics, Laptops and other valuable items are not to be placed in the trunk of our vehicles, but carried as hand luggage. Please note that Hazardous materials will not be accepted. All Hand Baggage and Luggage is carried at owner’s risk.

Insurance

The scope of Basic Insurance cover is: Death N100,000; Medical Expenses N20,000; Burial Expenses N10,000; Others: Loss of Both Feet N100,000; Both Hands N100,000; Both Eyes N100,000; One Hand and One Foot N100,000; One Hand and One Eye N100,000; One Foot and One Eye N100,000; One Foot N50,000; One Hand N50,000; One Eye N50,000

Departure Time

Note that Departure and Arrival time are given as a guide only and we are at Liberty to change scheduled time of departure due to change in road conditions, adverse weather, security checks, immigration controls or other factors or circumstances beyond our immediate control. In the event that this happens, we will inform you of the new departure time immediately.

Refund/Transfer

There is no refund on this ticket unless the TRIP is cancelled by Cross Country Limited and Please note that bus tickets at Cross country Limited are not Transferable and cannot be resold to anyone else

Changes in Fare

Our prices are subject to change without prior notice to passengers due to fuel prices and/or unforeseen economic circumstances.

Seats

In exceptional circumstances (for instance due to a bus change) we may have to change your seat number from the seat position you have earlier chosen.

Animals and pets onboard

Cross Country Limited conveys humans and not animals or pets.

Carriage of unaccompanied children

Cross Country will not accept reservations or provide transportation for unaccompanied children below the age of 16 for any itinerary.

NO Smoking

Smoking is prohibited while on board any of our Vehicles.

Managing Reservations

Should a Passenger decide to reschedule or reroute trip before planned day or time of travel, a call should be made to 08055555595/08028460890 or email sent to crosscountryltd@yahoo.ca for a reschedule at no extra charge. Reschedules after time and day of travel will attract an administrative fee of One Thousand (1000) Naira only.

Rerouting request requires administrative fee of 1000 naira as well as the difference in fare of the new route whether or not this request is made before planned day and time of travel.

International Routes

For international border crossings, passengers are encouraged to liaise with our clearing officers to facilitate Customs clearance.

Ticket Validity

We cherish our relationship with all our Passengers and have created a window for unused tickets to be utilized within a period. Tickets not used to travel or checked in have a validity of one (1) month from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey.

Passengers are advised to note the above terms and conditions.

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