Cross Country Terms and Conditions of Carriage
Intending Passengers are expected to arrive at least 30 minutes before the estimated time of departure. We recommend that you honor this deadline to ensure on time departure. We will not be liable to you for any loss or expense whatsoever resulting from your failure to comply fully with this. Should there be a next available vehicle to convey passengers, a fee of five hundred (500) Naira will be applicable for a reschedule due to lateness. The seat originally booked is not guaranteed in this case as it is subject to availability.
Passengers are entitled to a minimum of 10kg medium sized luggage per ticket for comfort and safety purposes. Please note that luggage’s above the minimum allowed will attract an additional fee of N100 by per kilo gram. Passengers are advised to monitor their luggage till their final destination. Electronics, Laptops and other valuable items are not to be placed in the trunk of our vehicles, but carried as hand luggage. Please note that Hazardous materials will not be accepted. All Hand Baggage and Luggage is carried at owner’s risk.
Scope of basic insurance cover is: Death NGN200,000; Medical expenses NGN75,000; Loss of both feet NGN100,000; Loss of both hand NGN100,000; Both eye NGN 100,000; One hand and one foot NGN 100,000; One hand and one eye NGN 100,000; One foot and one eye NGN 100,000; One foot; 50,000; One hand NGN50,000; One eye only NGN50,000;
Note that Departure and Arrival time are given as a guide only and we are at Liberty to change scheduled time of departure due to change in road conditions, adverse weather, security checks, immigration controls or other factors or circumstances beyond our immediate control. In the event that this happens, we will inform you of the new departure time immediately.
There is no refund on this ticket unless the TRIP is cancelled by Cross Country Limited and Please note that bus tickets at Cross country Limited are not Transferable and cannot be resold to anyone else
Changes in Fare
Our prices are subject to change without prior notice to passengers due to fuel prices and/or unforeseen economic circumstances.
In exceptional circumstances (for instance due to a bus change) we may have to change your seat number from the seat position you have earlier chosen.
Animals and pets onboard
Cross Country Limited conveys humans and not animals or pets.
Carriage of unaccompanied children
Cross Country will not accept reservations or provide transportation for unaccompanied children below the age of 16 for any itinerary.
Smoking is prohibited while on board any of our Vehicles.
Should a Passenger decide to reschedule or reroute trip before planned day or time of travel, a call should be made to 08055555595/08028460890 or email sent to firstname.lastname@example.org for a reschedule at no extra charge. Reschedules after time and day of travel will attract an administrative fee of One Thousand (1000) Naira only.
Rerouting request requires administrative fee of 1000 naira as well as the difference in fare of the new route whether or not this request is made before planned day and time of travel.
For international border crossings, passengers are encouraged to liaise with our clearing officers to facilitate Customs clearance.
We cherish our relationship with all our Passengers and have created a window for unused tickets to be utilized within a period. Tickets not used to travel or checked in have a validity of one (1) month from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey.
Passengers are advised to note the above terms and conditions.